If you are experiencing this issue please e-mail support@tellofilms.com and let us know what error message you are receiving and what browser you are using. 

This is a subscription web-series site dedicated to producing quality lesbian series. Every series on our site is made by, for, and about lesbians and lesbian-friendly allies. Every show on tello has lesbian lead characters, a lesbian storyline, and have at least one lesbian producer. Our mission is to support the creation of lesbian entertainment and encourage lesbian creators whose ideas aren't often welcomed in mainstream media. We know there is an audience out there ready and waiting for thoughtful, original, lesbian-focused series - and we want to make you happy.

Our site uses Recurly and TSYS to process your credit card payments. tellofilms is PCI compliant and doesn't have access to your credit card information or your password. Your privacy is protected and is of the utmost importance to us. We looked into many payment options and ultimately felt Recurly and TSYS was the most secure for our subscribers. The system is set up as to auto-renew, so your account will be billed each month much like Netflix and Hulu.

On each series page, you will see that there are premium videos, teasers, and interviews. Teasers and interviews are free for anyone to watch; premium videos are available only to those who have a current tello subscription. It currently costs $4.99 a month for a tello subscription, and your account is set up as an auto-renew just like Netflix or Hulu. Where does the money from my subscription go? 100% of our net subscription fees go back to the producers and creators of tello projects, which means you are supporting the creators of the shows you're watching.

Go into your account (you do this by clicking the "My account" link in the top right corner).  In your account there is an orange link that says "subscription".  Click that and you will see our two options of monthly subscription or yearly subscription.  If you choose yearly you get on month free.

First, thank you so much for you support of tello!

If you have a current tello subscription but can't get to the content, make sure you are logged into your account. The login is located in the navigation bar in the top right hand part of the screen. Once you're logged in, click on "Choose a Series," then select the series you'd like to watch from there.

Some of our series - including COWGIRL UP and KISS HER I'M FAMOUS - have more than one season.

If you are a subscriber and see the message "Error Establishing a Database Connection," this usually means your Flash Player is not up to date. If you search "update flash player" (Version 10 is currently needed), you will find this link will work.

iOS devices don't use flash players, if you receive an error on your mobile device please contact support and let us know about any error messages you receive.

We have a few suggested fixes to try.

  • Make sure your flash player is up to date.
  • Make sure your internet browser is up to date.

If you are running Windows 7:

  • If you are running Windows 7 there are some issues with the files we use and Windows 7 - we have found that this fix has helped people: From: http://msdn.microsoft.com/en-us/ie/ff959805#_Known_Installation_Issues - The Windows 7 N and KN Editions do not contain media related technologies such as video playback. IE9 is designed to support HTML5 video playback functionality which is only supported in Windows versions that contain media related technologies. Therefore, on Windows 7 N and KN Editions, Internet Explorer 9 will not be able to install prerequisite KB2454826 or KB2483177 unless the Windows Media Feature Pack (KB 968211) is installed, resulting in no HTML5 video playback. In order to enable HTML5 video playback support on a Windows 7 N or KN, install KB986211 and KB2483177 before installing Internet Explorer 9. - For Windows 7 32-bit and 64-bit, Internet Explorer 9 will not be able to install prerequisite KB2454826 if the Media Features are turned off, resulting in no HTML5 video playback. To enable HTML5 video playback support, go to Programs in Control Panel and select Turn Windows features on or off. In this dialog, enable Media Features before installing Internet Explorer 9. For more information, see the following article in the Microsoft Knowledge Base: http://support.microsoft.com/kb/2454826

First, thank you for subscribing. Because of you, we are able to pay our series creators and encourage them to make more great series. If you would like to cancel your subscription, log into your account and go to your profile. You will find the cancel link there! 

Yes! We are a global company, and we don't have any viewing restrictions. At this point we do not have translation services available - but this may change soon. Stay tuned.

We've recently updated our Terms of Service to clarify what kinds of uses of the website and the tellofilms Embeddable Player are permitted. We don't want to discourage you from putting the occasional tellofilms video in your blog to comment on it or show your readers a video you like, even if you have general purpose ads somewhere on your blog. We will, however, enforce our Terms of Service against, say, a website that does nothing more than aggregate a bunch of embedded tellofilms videos and intentionally tries to generate ad revenue from them.

You can use the contact form or you can e-mail support@tellofilms.com.

We are so sorry you're having trouble but I'm sure we can help!