FAQ

tellofilms.com is a subscription-based site dedicated to producing quality lesbian web-series. Every web-series on our site is made by, for, and about lesbians and lesbian-friendly creators. Every show on tello has lesbian lead characters, a lesbian storyline, and have at least one lesbian producer.

Our mission is to support the creation of lesbian entertainment and encourage lesbian creators whose ideas aren't often welcomed in mainstream media.

We know there is an audience out there ready and waiting for thoughtful, original, lesbian-focused series - and we want to make you happy.

We are so sorry you're having trouble but I'm sure we can help!

Please, let us know what error message you are receiving and what on pages or videos you are experiencing issues.

You can use the contact form to send us a message or you can e-mail support@tellofilms.com.

tello subscriptions are set up to renew automatically. Your account will be billed monthly or annually, based on the subscription you choose, much like Netflix and Hulu.

Our site doesn't store or have access to your credit card information. We maintain PCI Compliance with our payment processor and the transactions, as well as all site traffic, are secured over SSL connections.

We don't sell any information about you, we think that's wrong. Your privacy and security is of the utmost importance to us and the only way we make money is through the subscriptions and contributions of tello members.

On each of the pages for our Series, videos are ususally separated into Extras and one or more Seasons.

Extras are free for anyone to watch and include trailers and interviews with cast members.

For each Season, most videos are Premium Content, though we typically release one or two Episodes for free. The Premium videos have an orange badge that says "Premium" on the thumbnail and are available only to those who have a tello Subscription.

Subscriptions cost $4.99 a month or $54.89 a year, and your account will renew automatically like Netflix or Hulu.

Where does the money from your subscription go? 100% of our net subscription fees go back to the producers and creators of tello projects, which means you are directly supporting the creators of the shows you're watching.

First you'll need to register for a free account by selecting the "Register" link in the main menu bar or going to the Registration Page.

Once you confirm your email address and log in, select the "Subscription" link where you can manage your subscription.

Subscriptions cost $4.99 a month or $54.89 a year, and your account will renew automatically like Netflix or Hulu. If you choose to be billed yearly you get one month free.

Where does the money from your subscription go? 100% of our net subscription fees go back to the producers and creators of tello projects, which means you are directly supporting the creators of the shows you're watching.

First, thank you so much for you support of tello!

If you have a current tello subscription but can't get to the content, please be sure you are logged into your account. The login is located in the main menu at the top of the page. Once you're logged in, click on "Choose a Series," then select the series you'd like to watch from there.

Also, please be sure JavaScript and cookies are enabled in your browser. If you have any Flash or Ad Blockers installed, whitelist tellofilms.com or disable the plugins when using the site.

If you are a subscriber and are logged in, and see an error message where the video player should be, this can mean your Flash Player is not up to date. This should only affect older browsers and you can update Flash at Adobe's website.

If you are a subscriber, are logged in, and see the banner to subscribe or a black box where the player should be, please try refreshing your browser. It sounds silly, we know, but sometimes your web browser may hold on to an older version of the page.

If you're still having issues, you can use the contact form to send us a message or you can e-mail support@tellofilms.com.

We have a few suggested fixes to try:

  • Make sure your Flash Player is up to date.
  • Make sure your internet browser is up to date.
  • Be sure JavaScript and cookies are enabled in your browser.
  • If you have any Flash or Ad Blockers installed, whitelist tellofilms.com or disable the plugins when using the site.

If you are a subscriber, are logged in, and see the banner to subscribe or a black box where the player should be, please try refreshing your browser. It sounds silly, we know, but sometimes your web browser may hold on to an older version of the page.

If you are running Windows 7:

  • If you are running Windows 7 there are some issues with the files we use and Windows 7 - we have found that this fix has helped people: From: http://msdn.microsoft.com/en-us/ie/ff959805#_Known_Installation_Issues - The Windows 7 N and KN Editions do not contain media related technologies such as video playback. IE9 is designed to support HTML5 video playback functionality which is only supported in Windows versions that contain media related technologies. Therefore, on Windows 7 N and KN Editions, Internet Explorer 9 will not be able to install prerequisite KB2454826 or KB2483177 unless the Windows Media Feature Pack (KB 968211) is installed, resulting in no HTML5 video playback. In order to enable HTML5 video playback support on a Windows 7 N or KN, install KB986211 and KB2483177 before installing Internet Explorer 9. - For Windows 7 32-bit and 64-bit, Internet Explorer 9 will not be able to install prerequisite KB2454826 if the Media Features are turned off, resulting in no HTML5 video playback. To enable HTML5 video playback support, go to Programs in Control Panel and select Turn Windows features on or off. In this dialog, enable Media Features before installing Internet Explorer 9. For more information, see the following article in the Microsoft Knowledge Base: http://support.microsoft.com/kb/2454826

If you're still having issues, you can use the contact form to send us a message or you can e-mail support@tellofilms.com.

First, thank you for subscribing! Because of you, we are able to pay our series creators and encourage them to make more great series.

If you would like to cancel your subscription, you will first need to log in to your account and go to your profile.

Then you'll need to select the "Subscription" link where you can manage or cancel your subscription.

Yes! We make our videos available gloablly, and we don't restrict viewing by country.

However, at this point we do not have translation services available - but this may change soon. Stay tuned.

You can findĀ our Terms of Service to clarify what kinds of uses of the website are permitted. We don't want to discourage you from sharing the occasional, publicly available tellofilms video in your blog to comment on it or show your readers a video you like, even if you have general purpose ads somewhere on your blog.

We will, however, enforce our Terms of Service against, say, websitea that aggregate several embedded tellofilms videos and intentionally tries to generate ad revenue from them.

We are so sorry you're having trouble but I'm sure we can help!

You can use the contact form to send us a message or you can e-mail support@tellofilms.com.