I'm having trouble watching your videos.

We have a few suggested fixes to try:

  • Make sure your Flash Player is up to date.
  • Make sure your internet browser is up to date.
  • Be sure JavaScript and cookies are enabled in your browser.
  • If you have any Flash or Ad Blockers installed, whitelist tellofilms.com or disable the plugins when using the site.

If you are a subscriber, are logged in, and see the banner to subscribe or a black box where the player should be, please try refreshing your browser. It sounds silly, we know, but sometimes your web browser may hold on to an older version of the page.

If you are running Windows 7:

  • If you are running Windows 7 there are some issues with the files we use and Windows 7 - we have found that this fix has helped people: From: http://msdn.microsoft.com/en-us/ie/ff959805#_Known_Installation_Issues - The Windows 7 N and KN Editions do not contain media related technologies such as video playback. IE9 is designed to support HTML5 video playback functionality which is only supported in Windows versions that contain media related technologies. Therefore, on Windows 7 N and KN Editions, Internet Explorer 9 will not be able to install prerequisite KB2454826 or KB2483177 unless the Windows Media Feature Pack (KB 968211) is installed, resulting in no HTML5 video playback. In order to enable HTML5 video playback support on a Windows 7 N or KN, install KB986211 and KB2483177 before installing Internet Explorer 9. - For Windows 7 32-bit and 64-bit, Internet Explorer 9 will not be able to install prerequisite KB2454826 if the Media Features are turned off, resulting in no HTML5 video playback. To enable HTML5 video playback support, go to Programs in Control Panel and select Turn Windows features on or off. In this dialog, enable Media Features before installing Internet Explorer 9. For more information, see the following article in the Microsoft Knowledge Base: http://support.microsoft.com/kb/2454826

If you're still having issues, you can use the contact form to send us a message or you can e-mail support@tellofilms.com.